Who Is Dean Keating? AI Automation for Crayford Businesses

In a few lines

Dean Keating builds AI agents for small businesses. An agent is software that does a repetitive job in the background: answering an enquiry, chasing a quote, copying details from one system to another. He sets it up inside the email, website and WhatsApp the business already has, trains the team to use it and stays on to support it. His website describes the service as installed for you, not handed over.

He runs the publishing side of this site as well. That is why his profile sits in its own labelled category here rather than in a ranked list.

Where he works from

Horndean, Hampshire, which is north of Portsmouth. The building and installing is done remotely, so a firm in DA1 gets the same service as one on the south coast. If you would rather have someone sat in your workshop or shop, say so at the start of the first call. It is also worth looking at providers based in Bexley or Dartford before you decide.

What a first call looks like

His site sets the process out in four steps:

1. A free call about how the business runs.
2. An audit of the work that would be worth automating.
3. The build and install.
4. Training, then ongoing support.

He starts with the single task that would make the most difference, rather than trying to automate everything at once. You come away from the call with a plan you can follow with him or without him.

Jobs the agents do

The list on his website covers replying to new enquiries within minutes, day or night, following up each lead until they book or say no, sending quotes and chasing the unanswered ones, booking jobs into the diary, answering common questions by email, web chat and WhatsApp, and sorting messages so the right person sees them. On the admin side it adds confirmations and reminders, raising invoices, chasing late payments, copying details between systems and a weekly report. Anything an agent is unsure about goes to a person.

Background, as stated on his websites

He is a Shopify 10K Award winner, has worked in marketing for more than ten years, and says he has driven more than a million orders through Meta ads. Before marketing he spent five years as a professional stand-up comedian. He also builds websites for trades and small businesses and does SEO; that work is at deankeating.com.

He has no rated Google business listing, so there is no review score to show you here and none has been made up.

What it is not

It is not a course, it is not phone answering, and it is not an off-the-shelf chatbot product. There is no published price list: the cost depends on what is being automated and is given after the free call, with no obligation to carry on.

Contact

Call or WhatsApp Dean Keating on 07418 627304, or email dean@deankeating.com. See the Dean Keating profile on Crayford.co. Websites: ai-agent.deankeating.com and deankeating.com.

About this guide

Crayford.co is published by Dean Keating, who also runs the service described here. He is based in Horndean, Hampshire, not in Crayford, and works with Crayford and south-east London businesses remotely. If you want someone in the room, say so on the first call and look at Crayford-based providers too. This guide recommends our own service, so compare it with other providers before you decide.