An AI Customer-Service Assistant for a Small Crayford Business
Customers ask the same dozen questions again and again. An assistant can answer them at once, and pass the harder ones to you with the details attached.
Dean Keating can set up an AI customer-service assistant for a small business in Crayford. It answers common questions on email, web and WhatsApp and passes the rest to you with the details attached. He works remotely from Horndean, Hampshire; call or WhatsApp 07418 627304.
Want to talk this through for your own business? Message Dean on WhatsApp. Dean publishes crayford.co. This is his own service, not an independent recommendation or ranking.
Prefer to call? 07810 666662
The dozen questions
Write down the questions your business gets most often. For many, the list looks like this: Are you open today? Where do I park? Do I need to book? Can you do this on a Saturday? What do I need to bring? Where is my order?
Crayford suits a straightforward illustration. Shoppers use the retail park off Crayford Road, which the directory notes has free customer parking, and people routinely ask where to leave the car and which entrance to use. A small business near there fields the same kind of question daily.
What the assistant does
- It answers from facts you give it, rather than from guesswork.
- It replies on the channel the customer used: email, your website or WhatsApp.
- When a question needs a person (a complaint, a special request, anything with money involved), it escalates, and sends the conversation so far, so the customer is not asked everything twice.
- It sends updates, confirmations and reminders.
Where it stays out of the way
It should not argue with an upset customer or promise a refund. It should say that a person will pick it up, and make sure that happens.
Setting it up well
The main work is collecting the real answers: hours, policies, what you do and do not offer. An assistant is only as good as that sheet. Dean Keating's process, from his website, begins with a free call and an audit, then the build and install, then training and support. He chooses the one task that will help most first, and for many small firms it is exactly this.
The practical bits
He is based in Horndean, Hampshire, and works remotely. There is no published price list; you will have the cost after the free call, with no obligation. He does not sell a chatbot product, so the setup is built around your business.
Next: the AI receptionist guide.
Contact
Call or WhatsApp Dean Keating on 07418 627304, or email dean@deankeating.com. See the Dean Keating profile on Crayford.co. Websites: ai-agent.deankeating.com and deankeating.com.
About this guide
Crayford.co is published by Dean Keating, who also runs the service described here. He is based in Horndean, Hampshire, not in Crayford, and works with Crayford and south-east London businesses remotely. If you want someone in the room, say so on the first call and look at Crayford-based providers too. This guide recommends our own service, so compare it with other providers before you decide.
From the publisher of Crayford.co
Book a free AI call
Free, no obligation. With Dean Keating, the publisher of Crayford.co. Based in Horndean, Hampshire; works with Crayford and south-east London businesses remotely.
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